Refund policy

Shipping & Delivery

At BioHack London, we aim to deliver your order quickly, securely, and with full transparency. All orders are processed within 72 hours of purchase. Once dispatched, you’ll receive a tracking email so you can monitor your delivery in real time.

Estimated delivery times:

  • Next Day Delivery: Available for orders placed before 1 PM (UK time)
  • Express Shipping: 1–3 business days
  • Standard Shipping: 2–8 business days (free for orders over £100)

If your order contains multiple items, some may be shipped separately from different fulfilment centres to ensure faster delivery and stock availability.

Order Tracking

Once your order has shipped, a tracking link will be sent directly to your email. Use this link to follow your order’s journey until it arrives at your door.

If your order hasn’t arrived within 20 business days, please contact our support team at Info@BioHackLondon.com, and we’ll investigate with our delivery partners.

Returns Policy

We want you to love your BioHack London experience. If something isn’t quite right, we offer free returns within 30 days of delivery.

To qualify for a return:

  1. Your item(s) must be unused, in original packaging, and in “as new” condition.
  2. Items must not have been marked as “Final Sale” or “Non-Returnable,” unless faulty.
  3. Return requests must be initiated within 30 days of receiving your order.

Please email Info@BioHackLondon.com with your order number and photos of the item(s) you wish to return. Our team will guide you through the process and provide a prepaid return label.

Refunds

Once your return is received and inspected, you’ll receive an email confirmation. Approved refunds will be issued to your original payment method within 5–10 business days.

If you return part of a bundle or multi-pack, pricing will be adjusted based on the items you keep, and the refund will reflect the remaining balance.

Need Help?

Our team is always here to help with questions about shipping, returns, or exchanges.
 Reach out anytime at Info@BioHackLondon.com — we’ll make sure you’re taken care of.